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Teach Children About 9-1-1        Could We Find You?      Business and 911

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9-1-1 is for EMERGENCIES. Teach children examples of an emergency and explain that each emergency requires a communicator's full attention. Time taken away from an emergency caller for a prank call to 9-1-1, or someone who calls just to see what 9-1-1 sounds like can mean a delay in emergency responders arriving to the scene of true emergencies.

Make sure children understand that we are here to help. Take care not to scare children about 9-1-1, simply help them understand that the 9-1-1 system is only for emergencies.

When you teach a child to call 9-1-1, many times they will get confused and think the number is "9-9-1", so it is extremely important to have your child repeat the emergency number ensuring that 9-1-1 is clearly understood. It is good idea to practice all of the 9-1-1 steps regularly with your child.

There are four things we teach children to be prepared to tell an emergency communicator when they call 9-1-1:

•1)      Name

•2)      Address

•3)      Phone Number

•4)      What Happened

Name - so that the communicator can call the child by name, which reassures children in a crisis.

Address - It is important to know where to send help to in an emergency, and the address of the emergency is key. In events where children do not know the address of a business or church, teach them the name of the business or building of places they visit frequently.

Phone Number - Some emergencies require communicators to call back and ask questions or help guide responders to the scene. In these situations, children should confirm the phone number where they can be called back.

*Caregivers should make sure every phone has the appropriate phone number on each phone in places children frequently visit.

What Happened - If the 9-1-1 communicator does not know the nature of the emergency, then they will not know who to send. This can delay adequate resources from reaching a critical scene and effect the outcome of such incidents.

*Teach children never to hang up until they have been told to hang up by the 9-1-1 communicator.



Think about your home...

Is your address clearly posted where emergency responders can find you in the middle of the night or in a thunderstorm???

Here are a few tips to help you get up to code:

Tip # 1) Post your address numbers in numbers at least 6" in height. They should be posted on both sides of your mailbox, and on your home.

Tip # 2) Post numbers on your home on the side of your home which faces the county road it is addressed to. This helps responders know they are at the right home.

Tip # 3) Make numbers reflective. It is very important that responders can see the numbers on your home in darkness. By use of headlights and spotlights responders can illuminate reflective numbers just like it is daylight!

Tip # 4) If your home sits back off the main roadway, post your numbers on a stake or post at the entrance to your driveway. If there are multiple homes on a single driveway make sure each home is clearly marked from the driveway as well.

Tip # 5) If you have the option of calling from a home (landline phone) or a cellular phone, use a landline phone when possible. This routes the important number and address information directly to the 9-1-1 center, where cellular phones are not able to give exact addresses. This is especially useful in populated areas and in apartment buildings or a business complex.




Often, business owners do not think about posting their address. In Putnam County it is a 9-1-1 regulation that businesses post their address. Business owners should be aware that every customer that visits their business is a potential for a life-threatening emergency to occur in their business. Proper address posting can mean the difference between someone's life being saved or lost.

Business owners should consider that if there are multiple entrances to their building, each entrance should be marked plainly on the outside of the door with a logo or business name, as well as a specific door number to allow responders to easily identify the closest entrance to the emergency.

Putnam County 9-1-1 will be happy to visit your business and walk with you through the steps of making your workplace a safer place for everyone who works in or visits your business. We will take the time to make sure you understand what steps you can take to help better protect yourself, and your patrons. Please feel free to call our Public Safety Office at (931) 525-2110 to set up a time that is convenient for you to meet, with minimal interruption to your business.




The Putnam County E-911 system provides the opportunity for special a "Life Safety Note" to be assigned to a 9-1-1 caller's landline telephone. These notes will appear anytime 9-1-1 is called from the number, and can alert emergency responders to special circumstances which could protect a human life.

Examples of a "Life Safety Note:"

  • Persons with medical history or handicap that would make them unable to escape a fire or criminal assault


  • Elderly or handicap persons living alone that would list an emergency contact number for a caregiver in the event of an emergency



  • Information about a hidden key for family or emergency responders to gain access to elder or handicap citizens


  • Children with special needs who will require special ambulance equipment or personnel



  • Businesses which store hazardous materials


** Please note that this information is not available to the public, and is only accessible to authorized emergency communicators in the event 9-1-1 is dialed from the specified telephone number.






Putnam County 9-1-1 would love to send an educator to your next school, church, or public event. We offer programs for children, teens, adults, and seniors. We can also customize a program especially for your group.


To schedule an educator to visit your event, or to schedule a business safety visit contact our Public Safety Coordinator - Brandon Smith at (931) 525-2110 or by email at bsmith@putnamco.org